Delivery Information
We offer absolutely FREE delivery worldwide!
We ship Monday through Friday, excluding weekends and holidays. Please allow up to 3 business days to process your order after confirmation. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 20 business days for United States and 10 to 30 days for other countries. Please consider any holidays that might impact delivery times.
We store our products in different warehouses. When you order multiple products, it could happen that you will receive your products in different packages and at different times.
You will receive a confirmation email once your order has been processed, which can take up to 48 hours. You will receive a second email once your order has shipped, which will include your tracking number and a link to follow the journey of your package. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided. Please contact us immediately at support@totallysuperhero.com if you believe you have provided an incorrect shipping address.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at support@totallysuperhero.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. International Taxes and Duties Returns Undeliverable Countries
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by us, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.
Please note that we do not ship to Albania, Algeria, Kosovo, Martinique, Nigeria, South Sudan, Tunisia.